Orders are typically processed within 1–2 business days. Once dispatched, delivery usually takes 3–7 business days, depending on your location and courier partner.

We do not accept physical returns. Refunds or exchanges are available only for damaged, missing, or incorrect items, subject to verification. Issues must be reported within 48 hours of delivery.
Please refer to our Refund & Exchange Policy for full details.

If your order has not yet been dispatched, please contact our support team immediately. Once the order is shipped, the shipping address cannot be changed.

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to check the real-time status of your delivery.

You can reach our support team by emailing support@theoroma.com. We typically respond within 24–48 business hours.

Please contact us as soon as possible. Address corrections are possible only before the order is dispatched.

Currently, we ship within India only. International shipping options may be introduced in the future.

Most orders are shipped in a single package. In rare cases, items may arrive separately due to product availability or logistics.