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Privacy Policy
At Theoroma, your privacy is important to us. We are committed to protecting the personal information you share with us and being transparent about how it is collected, used, and safeguarded.
This Privacy Policy explains how we handle your information when you visit our website, browse our products, or make a purchase.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information to provide a smooth, secure, and personalized shopping experience.
Personal Information
When you place an order, contact us, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
Payment Information
All payments on Theoroma are processed through secure third-party payment gateways.
We do not store your debit card, credit card, UPI, or bank account details on our servers.
Automatically Collected Information
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type, device, and operating system
- Pages viewed and time spent on the website
- Approximate location and referral source
How We Use Your Information
The information collected by Theoroma is used to:
- Process, confirm, and deliver your orders
- Provide customer support and order-related communication
- Improve our products, services, and website performance
- Send promotional updates, offers, and product launches (only if you opt in)
- Detect and prevent fraud, misuse, or unauthorized activity
- Comply with legal, tax, and regulatory obligations
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Cookies help us improve navigation and display relevant content.
You may control or disable cookies through your browser settings; however, some website features may not function properly.
Marketing Communication & User Consent
With your consent, Theoroma may contact you via email, SMS, or WhatsApp regarding:
- Order confirmations and delivery updates
- Promotional offers and discounts
- New product launches and seasonal campaigns
Sharing and Disclosure of Information
We respect your privacy and do not sell, trade, or rent your personal information.
Your data may be shared only with:
- Payment processing partners
- Shipping and logistics service providers
- Website analytics and marketing service providers
- Legal or regulatory authorities when required by law
All third-party partners are required to maintain confidentiality and protect your information.
Data Security
We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, misuse, loss, or disclosure, including:
- Secure servers and encrypted technologies
- Restricted access to personal data
- Regular monitoring and security updates
While we strive to protect your data, no online system can guarantee complete security.
Retention of Information
We retain personal information only for as long as necessary to:
- Provide services and fulfill orders
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our policies
Once personal data is no longer required, it is securely deleted or anonymized.
Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
You may exercise these rights by contacting us using the details below.
Third-Party Services
We may use third-party services for payments, analytics, shipping, and marketing. These providers operate under their own privacy policies and are permitted to use your information only for authorized purposes.
Children’s Privacy
Our website and products are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from minors. If such information is identified, it will be removed promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting, along with an updated “Last Updated” date.
We encourage you to review this policy periodically.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
- Email: support@theoroma.com